Customer Service & Success

The Customer Service & Success module focuses on post-sale ticket management, customer success operations, and project delivery coordination, ensuring service experience closed-loop and renewal growth.

Sub-scenarios

• Case Management & SLA - Ticket auto-dispatching, SLA monitoring, and knowledge reuse
• Customer Success & Renewal - Health score alerts, renewal cadence, and save strategies
• Service Delivery & Project Coordination - Project milestones, risk collaboration, and delivery summary knowledge

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