Lead Capture & Smart Assignment

The "Lead Capture & Smart Assignment" business domain focuses on key capabilities including multi-entry access, precise deduplication, and structured archiving to support sustained growth in social operations.

Sub-scenarios

• Social Lead Capture & Deduplication - Multi-entry access, precise deduplication, structured archiving
• Lead Routing & Reception Strategy - Intelligent dispatch, SLA control, load balancing

---

Return to SCRM Scenario Overview or browse other business domains.