Primary Use Case: Mobile Approval & Code-based Operations

Background Overview

Many business processes require approvals and code-based verifications that can't wait for desktop access. Without mobile capabilities, processes are delayed and customer experiences suffer. This primary use case describes mobile approval workflows, code scanning operations, and verification processes.

Goals & Value

• On-the-go Approval: Approve requests anytime, anywhere via mobile.
• Code Scanning Operations: Verify identity and transactions using codes.
• Transparent Processes: Clear visibility into approval status and history.
• Improved Efficiency: Faster process completion and decision-making.

Participating Roles

• Approvers: Review and approve requests via mobile.
• Requestors: Submit requests and track approval status.
• Operations: Monitor approval workflows and performance.
• IT Team: Maintain mobile approval systems and security.
• Compliance: Ensure approvals meet regulatory requirements.

Primary Scenario User Story

As a department manager, I want to approve requests on my mobile device, so that I can make decisions quickly and keep processes moving.

Sub-scenario Details

Sub-scenario A: Mobile Approval Workflow

• Roles & Triggers: Approval requests need mobile review.
• Main Process:
  1. Requestor submits request through mobile or web.
  2. Approval notification sent to approver's mobile.
  3. Approver reviews request details and attachments.
  4. Approver approves or rejects with comments.
  5. System updates request status and notifies stakeholders.
• Success Criteria: Efficient mobile review; complete information; clear decisions.
• Exceptions & Risk Control: Approval delays; incomplete requests; rejection handling.
• Metric Suggestions: Approval time, approval rate, requestor satisfaction.

Sub-scenario B: Code Scanning & Verification

• Roles & Triggers: Need to verify identities or transactions.
• Main Process:
  1. User scans QR codes or barcodes using mobile camera.
  2. System verifies code validity and associated data.
  3. Display verification results and related information.
  4. Log verification events for audit and tracking.
• Success Criteria: Accurate code recognition; reliable verification; complete logging.
• Exceptions & Risk Control: Code scanning errors; invalid codes; verification failures.
• Metric Suggestions: Scan success rate, verification accuracy, error rate.

Sub-scenario C: Batch Operations & Processing

• Roles & Triggers: Need to process multiple items efficiently.
• Main Process:
  1. Select multiple items for batch processing.
  2. Apply operations (approve, reject, update) to batch.
  3. Confirm batch operation details.
  4. Execute batch with progress tracking.
• Success Criteria: Efficient batch processing; accurate execution; progress visibility.
• Exceptions & Risk Control: Batch failures; partial processing; conflict resolution.
• Metric Suggestions: Batch processing time, success rate, efficiency improvement.

Sub-scenario D: Process Tracking & Reporting

• Roles & Triggers: Need to monitor process performance.
• Main Process:
  1. Track approval requests and their status.
  2. Monitor processing times and bottlenecks.
  3. Generate reports on process efficiency.
  4. Identify opportunities for optimization.
• Success Criteria: Complete visibility; actionable reports; performance improvement.
• Exceptions & Risk Control: Tracking errors; report accuracy; data completeness.
• Metric Suggestions: Process completion time, bottleneck identification, optimization impact.

Scenario-level Test Case Examples

Test Preparation: Prepare mobile approval app, code scanning features, workflow engine, and reporting dashboard.

Test Case A-1: Request Approval on Mobile (Positive)

• Prerequisites: Approval request submitted.
• Steps:
  1. Manager receives approval notification on mobile.
  2. Reviews request details and approves.
• Expected Results:
  • Request approved via mobile.
  • Status updated in system.
  • Stakeholders notified of decision.

Test Case B-1: QR Code Verification (Negative)

• Prerequisites: User has QR code for verification.
• Steps:
  1. User scans QR code with mobile app.
  2. System verifies code and displays results.
• Expected Results:
  • Code successfully scanned and recognized.
  • Verification completed accurately.
  • Results logged for audit.

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